Frequently asked questions

IPTV (Internet Protocol Television) delivers TV and video over your internet connection instead of satellite or cable. You watch through an app on a Smart TV, streaming device, phone, tablet or computer.

Video is encoded, sent across the internet in small packets and reassembled by the player app on your device. Modern players adjust quality automatically to match your connection so playback stays smooth.

Most modern Smart TVs, Android TV and Google TV devices, Amazon Fire TV, Apple TV, Android and iOS phones and tablets, and Windows or Mac computers. Tell us your device on WhatsApp and we will send the right setup steps.

Yes. Samsung, LG and other Smart TVs can usually run a compatible player app from their official app store. If your TV is older, a streaming stick is an inexpensive alternative.

Yes. Android phones, tablets and Android TV boxes are supported through compatible apps from the Google Play Store.

Yes. Fire TV Stick and Fire TV devices are supported. We recommend installing apps from the Amazon Appstore and will guide you through setup.

Send us a message on WhatsApp and our team will set up a trial for you, along with setup instructions for your device. There is no payment needed to try it.

Message us on WhatsApp and our team replies with your access details and setup steps for your device. Once you have them, setup itself usually takes just a few minutes.

As a rule of thumb, around 10 Mbps is comfortable for HD, 15–20 Mbps for Full HD and 25 Mbps or more for 4K content. A wired or strong 5 GHz Wi-Fi connection gives the best results.

The fastest way is WhatsApp — the green button is on every page. You can also email us from the contact page.

Yes. When your current plan ends you can renew on any plan length you like. Message us on WhatsApp and we will take care of it.

Access stops at the end of your plan. Nothing renews automatically, so you are never charged without asking — simply message us to renew when you are ready.

Yes. Our team helps with setup, device questions and renewals on WhatsApp and by email.

Some content is available in 4K, depending on the source and your device. Much of the catalogue is in HD or Full HD. Availability of specific content depends on licensing and can change.